Set it up yourself, in an afternoon
No technician, no installation, nothing to learn beyond filling in a few forms about your own business. Here's the whole thing, start to finish.
- 01
Pick your business type
Your choice decides the starting point: what the agent asks before it books, what counts as an emergency, and what your price list is called — a Menu for a restaurant, Vehicle stock for a dealership, Units & services for an aircon shop.
17 types to choose from, including "Other" if none of them fit.
- 02
Describe your business
Name, where you are, what you offer, your hours. Then write the greeting — the first thing a caller hears. Most owners write it in Bisaya; you can write it however your shop actually answers the phone.
Takes a few minutes. You can change any of it later.
- 03
Load your prices
Paste in your price list or import a CSV. Each item can carry a category, price, and any specs worth knowing. The agent uses this to quote real numbers instead of guessing — and to say honestly when something isn't available.
Works with long lists. Hundreds of items is normal, not a problem.
- 04
Write down what you always get asked
Payment terms, warranty, delivery areas, parking, holiday hours. One note each. The agent brings in the right note when the question comes up, and matches Bisaya questions to notes you wrote in English.
Start with five. Your weekly summary will tell you what else to add.
- 05
Set the personality and the voice
How formal it is, what it must never promise, who to call in an emergency. Pick the voice, and tune how long it waits before it answers and how easily a caller can interrupt it.
You can preview the exact instructions your agent will run on.
- 06
Talk to it yourself
Test it from your browser using your real setup — your prices, your notes, your greeting. Ask it the awkward questions. Change what you don't like and try again.
Test calls get transcribed and logged, so you can read back exactly what it said.
- 07
Go live on a phone number
When you're happy with how it answers, your line gets connected and the agent starts taking real calls — 24 hours a day.
PLACEHOLDER — Ivan to confirm the wording here once telephony is finalised.
This step is deliberately vague: phone lines aren't live yet (GoIP hardware + VPS still to come). Fill in how a customer actually gets a number, who supplies the SIM, and lead time.
It gets better the longer you use it
The dashboard tells you what your phone is actually doing, and what to fix.
Calls come in
The agent answers on the first ring, in Bisaya or English, whichever the caller uses.
You get the write-up
Each call is summarised: what they wanted, what was agreed, and anything you still owe them.
You adjust
The questions it couldn't answer show up in your dashboard. Add a note, and it can answer them next time.
Start with step one
Pick your business type and see what your receptionist would sound like.