Everything it does, on and after the call
The agent handles the call in Bisaya and English, works from your own prices and policies, and leaves you a written record of what happened.
What the caller experiences
Speaks Bislish, not textbook Tagalog
Cebu businesses don't get calls in one language. People start in Bisaya, drop in English for the technical words, and switch back. The agent is built for exactly that, and answers the same way.
- Understands Bisaya, English, and the mix of both
- Speech recognition tuned for Cebuano specifically, not Filipino used as a stand-in
- You write the greeting yourself, in whatever mix sounds like your shop
Quotes from your price list — never invents a price
Upload your prices once. Mid-call, the agent finds the items that match what the caller is describing and quotes those. Anything not on your list, it won't put a number on.
- Handles long lists — hundreds of items, not just a handful
- Understands the way people actually ask: room size, brand, budget, "unsay pinakabarato"
- Follows the thread of a call, so "which one fits my room" still knows the room size from earlier
- Import by CSV or type items in by hand
Books appointments properly
Every business needs different details before a booking is real. Your business type sets which ones the agent asks for, and you can change them.
- Asks for the service, date, time, address, and contact number as needed
- Confirms back what it wrote down before ending the call
- The booking lands in your dashboard with the call it came from
Answers from your own knowledge
The questions you answer ten times a day — do you accept GCash, is there parking, what's the warranty, do you deliver to Talisay. Write each answer once.
- The agent pulls in only the notes relevant to what's being asked
- Bisaya phrasings are generated for you, so a note written in English still matches a Bisaya question
- Pin the handful of things it should always know
Remembers who's calling
Repeat callers are matched on their number. The agent starts the call already knowing who they are and what happened last time.
- Name, past calls, and a running summary of your history with them
- Durable facts stick — their address, their car, their usual service
- You can add your own private notes about a caller
Passes real emergencies to a human
You decide what counts as an emergency for your business. Those calls don't get handled by a bot — they get routed to your contact person and flagged for you.
- Emergency triggers come pre-filled for your business type; edit them freely
- Nominate who gets contacted, and when
- Flagged calls sit at the top of your dashboard so nothing is buried
Your regulars don't have to explain themselves again
The agent knows who's on the line before they say their name — and picks up where the last call left off.
Maayong hapon! Debi Salon ni. Unsa may among ikaserbisyo nimo?
Ma'am, gusto ko mag-rebond. Pila man ug naa pa moy slot ugma?
Depende sa gitas-on sa buhok, ma'am. Ugma, naa pay bakante sa hapon.
Ah sige. Si Maria Delgado ni, nag-color ko didto last month.
Ay, Ma'am Maria! Welcome balik. Ako nang i-book ang rebond nimo ugma sa hapon.
Recognised the number and remembered the last visit.What lands in your dashboard
Every call, written up
You don't have to listen to recordings to find out what happened.
- What the caller wanted, what was agreed, and how it went
- Follow-ups you still owe someone, kept in one list
- Full transcript when you want to check the exact words
A weekly picture of your phone
What people actually called about last week — including the questions your agent couldn't answer, which tells you what to add next.
- What topics keep coming up
- Questions that got no good answer
- Calls that need your attention
You decide how it behaves
Personality and policies
How formal it is, how chatty, what it must never promise. Set the rules and the agent stays inside them.
- Tone and personality, in your words
- Hard policies it won't break
- A preview of the exact instructions your agent is running on
Voice and timing
Pick the voice and tune how it behaves on a call — how long it waits before replying, how easily a caller can interrupt it.
- A Cebuano-tuned default voice, plus alternatives
- How long a pause means the caller is done talking
- How easy it is to cut the agent off mid-sentence
Test it before it's live
Talk to your agent from your browser, in your own voice, as many times as you want. Change something, try again.
- Uses your real configuration, prices, and knowledge
- Test calls are logged like real ones so you can read the transcript
- Nothing goes live until you're happy with it